Frequently Asked Question

Where possible, we would advise you to join us for a viewing to get a good feel of the place and have a look at the different types of rooms and facilities which we offer. If not, don’t worry, there’s plenty of information on the website including images, hostel descriptions and we are happy to answer any questions you might have.

There are several ways to book a room;

  • You can book online on our homepage,
  • Come in to your chosen property and book directly,
  • You can request an application form by emailing and emailing/posting it back to us.

A non-refundable booking fee of S$300 is due upon successful booking.

If you have friends you wish to share with just let us know at the time of booking and, so long as we have the rooms available, that should be fine. The other people whom you wish to share with also need to request to live with you. If you would like to have a room on the same floor as someone, or close to them, we can also try to accommodate that – just let us know at the time of booking.

Our online booking system is able to allocate your room based on the preferences you indicated, such as year of study or university/college/educational institution. All rooms are allocated on a first come first served basis. We will always try to match preferences where possible but sometimes, this may not be possible. However, our experienced letting staffwill allocate the rooms individually to match most of your preferences.

Unfortunately, we cannot give out names due to data protection laws. If you would like to get to know your roommate before moving in you could try posting on our social media pages. If you don’t know who you’re living with, don’t be afraid to start up conversations with your roommateswhen you first meet them, your new roommates could end up becoming your best friends. Chances are they’re just as nervous as you are and will be glad to have the chance to chat! Sometimes different people may have different expectations; discussing your expectations from the beginning may help to avoid conflict in the future. We are happy to give advice on any issues you may be experiencing.
Each bedroom includes all the standard furniture which includes bed frame with mattress, wardrobe, study desk and chair and individual power point. The rest will need to be brought by you. Bedding Set* is available for the new comer, you may simply purchase from our management office during check in. Don’t forget to bring things to make you feel at home.

*Bedding Set includes bed sheet, pillow and pillow case, quilt and quilt cover, hangers and a storage box.

Our buildings are secured with facial recognition system and individual key access to your room. We provide 24 hours security and CCTV surveillance of our premises.
Students are always welcome to extend your stay. Please feel free to approach any of our management office Staff for more information. Our staff is always happy to assist you for your extension of stay.
Please check individual room and rate page or contact us directly.
A guarantor is an individual who works on a full time basis and is willing to sign the contract on your behalf to guarantee to pay your rent should you default on any payment. They must be able to provide proof of address and proof of ID. They do not need to be based within the Singapore.

Full rental payment amount are to be paid upfront.

A guarantor will be always be needed for the application form to act as an emergency contact.

If you need to, you may be able to move into your chosen accommodation early, subject to availability. Please e mail to us or call us directly for the exact arrival date.
You can collect post and parcels from reception. Please remember to include your room number when giving your address out and to check your post regularly.
The visiting hours are from 9:00 am to 10:00 pm daily. Student may entertain his or her visitor in the Student Lounge. You are not allowed to have overnight visitor.
Laundry area provided with coin operated washer and dryer. Usage price for washer is S$2.00 per wash and dryer is S$2.00 per dry. Please prepare your own washing detergent.
Enjoy the freeWi-Fi network provided in the room and at the Student Lounge.

HAVE A QUESTION?

Call our sales team at +65 6238 6339 or email us at
Monday to Friday 9:00 am to 6:00 pm